At Redfooted.jp, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy to understand your options.
1. Order Changes and Cancellations
Please note that we are unable to accept changes or cancellations once your order has been shipped. We recommend reviewing your order carefully before finalizing your purchase.
2. Damaged, Incorrect, or Defective Products
If you receive a product that is different from what you ordered, arrives damaged (e.g., cracked or broken bottles), or you suspect there is a quality defect, please contact us immediately upon receiving the product. We will work with you to resolve the issue, which may include offering a replacement or a refund, as appropriate.
3. Cooling-Off Period
Please be aware that the cooling-off period does not apply to purchases made on this website. As a mail order site where customers place orders voluntarily, the cooling-off period is not applicable under these circumstances.
4. Returns and Exchanges
We cannot accept returns or exchanges for products that have been exposed to outside air for an extended period of time or have changed in quality due to improper storage conditions. To ensure the quality of your purchase, please store the products in a suitable environment and handle them with care.
5. Reporting Damaged Bottles
If you find that a bottle is damaged upon delivery, please inform us immediately. Timely notification will help us assist you more effectively, whether through a replacement, refund, or other resolution.
6. Contact Us
If you have any questions or need to report an issue with your order, please contact our customer service team at:
Wine Kingdom
info@redfooted.jp